Terms & Conditions
Terms and conditions
To use our website is necessary to accept the terms and conditions set forth in its entirety. Commercial use of this site requires that you agree to these terms and conditions, including those set out in sections payment and delivery information, warranty and purchasing Waiver
The products can be or cannot be in our stock at the moment of the order. The time for delivery is shown at the placement of the order. You will be contacted by one of our employes to estabilish delivery.
The store militarysurplus.ro belongs exclusively to SC IDEAL PIXEL SRL, RO34603910 who assumes responsibility for the conditions of the law on privacy of users belonging to militarysurplus.ro store, that agrees not to transmit personal data of users of the site, to other persons (legal or natural) sites or companies, without the express agreement of the client.
You may erase your personal data from our data base on request.
Delivery time and delivery costs may vary depending on destination, weight and package size. Transmission tariffs are determined exclusively by courier companies and are included in all orders. Our company does not establish any independent delivery costs and is not receiving these money. There is no additional charge for this service.
Attention! The products you requested can be available or cannot be available in our stock. That's why the time for shipping can be sometimes delayed.
Returning ordered products:
According to the law: "The consumer has the right to cancel the order within 10 days without penalty and without giving any reason. The only charge that may the consumer have is the direct cost of returning the goods."
Essential aspects for granting the right to return products:
- The goods shipping cost will be supported by the client.
- Products must be in perfect condition, without signs of use and / or wear.
- The products may only be returned in original packaging, without being damaged in any way. With the accessories and original protections.
- Products must be returned sealed without the seal being altered, no signs of use and / or wear.
If the product is returned in a state that can no longer be sold as new, we reserve the right to charge a fee for bringing them to the initial stage (if possible) or to cover the difference in price resulting from the sale of the product as a second -hand or at the customer's option, we will resend the product at customers expense.
Failure to comply with any aspect mentioned above voids the product return.
The consumer is not entitled to request termination of the contract if the lack of conformity is minor.
Refund of money will be made within 30 days after returning the product.
Products without the right of return:
- Products brought in a special order basis.
- Products used / worn, especially the ones from military surplus category.
If the purchased product does not corespond to its specifications or it is faulty, the customer benefits for free delivery for replacement product or refund (at the customers preference).
To qualify for this option, the customer is obliged to announce this fact to our shop within 24 hours after lifting the package. Otherwise the warranty conditions will apply standard.
- Not all products benefits equally from warranty, product liability may differ depending on the nature of the product.
- Guarantee period will be specified for each product and is based on running time estimated by the manufacturer / supplier.
- Products covered by warranty, delivery will be accompanied by warranty certificate and a bill (a copy thereof will be sent by email in electronic format). If the warranty certificate is missing, the client is required to notify militarysurplus.ro about this within 24 hours of receiving the package. Otherwise the purchased product will not benefit from the waranty.
- When there is a faulty problem, the customer is obliged to announce our shop by phone or electronically (Mail).
- To be eligible for warranty the product must be packed in original packaging with all accessories and protections associated with the package was delivered and attached a copy of the invoice and warranty certificate in original. Otherwise the product will not benefit from the waranty.
- If non-compliance is due to misuse of the product manual with instructions for use. The cost of the return is entitled entirely to the customer.
- Returning or replacement will be made during a period of time mutually agreed between buyer and seller, but not exceeding 15 calendar days.